Welcome to Otterhair.com, operated by Otterhair.com Inc. (“Otter Hair”, “Otter Hair Labs“, “we”, “us”, or “our”). These Terms of Use govern your access to and use of our website at https://otterhair.com/ (the “Site”), including any content, features, services, and products offered.

By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Site.

1. General Use

• The content on this Site is for informational purposes only and is subject to change without notice.
• We do not guarantee the accuracy, completeness, or suitability of the information or materials provided.
• You use the Site and any products or content at your own risk. It is your responsibility to ensure our offerings meet your specific needs.
• All content, including design, graphics, and downloadable materials, is owned or licensed by Otter Hair Labs and protected by intellectual property laws.

2. Intellectual Property

• All trademarks, logos, and content on the Site are the property of Otter Hair Labs or licensed to us and may not be copied, reproduced, or used without prior written permission.
• You may use materials for personal, non-commercial purposes with proper attribution. You may not sell, distribute, or modify content without approval.

3. User Conduct

You agree not to:

• Attempt unauthorized access to the Site or associated servers.
• Engage in any activity that could harm, disable, or impair the Site.
• Post or transmit unlawful, abusive, defamatory, or spam content via comments or contact forms.
  We reserve the right to moderate or remove content that violates these standards.

4. Indemnity

You agree to indemnify and hold harmless Otter Hair Labs, its affiliates, and team members from any claims, damages, losses, or legal fees arising from:

• Your use or misuse of the Site.
• Any violation of these Terms or applicable laws.
• Infringement of third-party rights through your actions on the Site.

5. Limitation of Liability

To the maximum extent allowed by law:

• We are not liable for any direct, indirect, incidental, or consequential damages, including data loss, loss of profits, or business interruption, resulting from the use or inability to use our Site or products.
• We are not responsible for damage caused by viruses, cyberattacks, or other harmful content resulting from your use of the Site.
• Any decisions made based on our content (including e-books, blog posts, or supplement information) are your sole responsibility.

6. External Links

Our Site may include links to third-party websites. These links are provided for your convenience only. We do not control or endorse their content and are not responsible for their availability, accuracy, or any loss incurred through their use.

7. Product Use & Health Disclaimer (Supplements)

• Our natural supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
• The information provided is for general wellness education and is not a substitute for professional medical advice.

8. E-Mail, Comment & Advertising Policy

• We never sell or share your e-mail address.
• We may contact you to respond to inquiries or notify you of updates or promotions.
• Comments are moderated and must follow community guidelines. We do not tolerate spam or offensive language.
• We use advertising networks like Google and Amazon. Cookies may be used to personalize ads based on your interests.

9. Delivery & Refunds

• Digital products (e-books) will be delivered via e-mail or download link upon successful payment.
• For supplement orders, delivery timelines and refund policies vary by product. Please refer to the individual product pages for specific policies.

10. Cookie Policy

We use cookies to enhance user experience and improve website performance. You can control cookie preferences via your browser settings. By using the Site, you consent to our use of cookies.

11. Disclaimer of Warranties

• All information and services are provided “as is” without warranty of any kind, express or implied.
• We do not warrant that the Site will be uninterrupted or error-free, or that the content is free of viruses or other harmful components.

12. Changes to Terms

We reserve the right to modify these Terms and related policies at any time without prior notice. Your continued use of the Site after changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. You agree to submit to the exclusive jurisdiction of the courts located in Ontario for any disputes.

14. Severability & Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any right or provision shall not constitute a waiver of that right.

15. Security & Misuse

You must not attempt to breach the Site’s security or engage in any activity that compromises its integrity. Violations may result in legal action under applicable laws, including the Computer Fraud and Abuse Act.

Website Disclaimer (Summary)

• We make no guarantees as to the accuracy or reliability of the information provided.
• We are not responsible for any loss resulting from your use of the Site or reliance on its content.
• External links are outside of our control and not endorsed by us.
• The Site may be temporarily unavailable due to technical issues, for which we are not liable.

Last Updated: July 2025